X78 series switches
Ongoing care for your X78 switches
Diagnostics, firmware, servicing, monitoring
A switch runs for years if someone looks after it. We keep track of firmware, configuration and device condition. We document every change.
We maintain X78 series switches. We diagnose faults, update firmware, change configurations and replace devices. Response times are agreed in the SLA.
01 / X78 series switch maintenance
Servicing and configuration
The work that keeps your network in good shape.
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01
Diagnostics
We check logs, ports, power and temperature. We find the cause of the fault.
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02
Firmware updates
We schedule updates in a maintenance window. Each one has a rollback plan.
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03
Configuration
VLANs, link aggregation, routing and access lists. We make changes based on your requests.
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04
Replacement and servicing
We replace faulty modules and devices. We move the configuration to the new hardware.
02 / X78 series switch maintenance
Monitoring and documentation
You see the state of the network before a user calls.
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01
Monitoring
We track availability, port load and errors. Alerts reach us automatically.
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02
Configuration backups
We save the configuration after every change. It is easy to roll back to a previous version.
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03
Documentation
Diagram, addressing, port list and firmware versions. We hand it over to you.
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04
Maintenance report
Requests, changes and risks in one report.
03 / X78 series switch maintenance
Configuration security
A switch with open management access puts the whole network at risk.
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01
Access control
We clean up administrator accounts and restrict access to device management.
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02
Consistent firmware versions
We make sure devices in one network run compatible software versions.
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03
Periodic review
We check configuration and device condition. The review frequency is agreed in the contract.
04 / X78 series switch maintenance
Process
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01
Condition review
We record devices, firmware versions and configurations.
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02
SLA
We agree the scope, service hours and response times.
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03
Clean-up
We update firmware and complete the documentation.
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04
Ongoing maintenance
We monitor, handle requests and report.
05 / X78 series switch maintenance
Use cases
- Firmware update across all switches
- Diagnosing network outages
- Replacing a faulty switch
- New VLANs for a department or production hall
- Monitoring ports and load
- Rebuilding missing network documentation
- Planning device replacement after end of support
06 / FAQ
Frequently asked questions
What is the response time?
Response times are agreed in the SLA. They depend on the role of the device and the service hours.
Do you supply replacement devices?
Yes, as part of our IT infrastructure service. We can also install hardware you have bought yourself.
Will a firmware update bring the network down?
We schedule updates in maintenance windows. Each one has a rollback plan, and you approve the date.
Do you work remotely or on site?
We handle configuration and monitoring remotely. We replace hardware on site. The rules for site visits are set out in the contract.
Will I get documentation?
Yes. After the review and after every change, we hand over up-to-date documentation.
Let’s review your X78 switches
Tell us how many devices and locations you have. We will propose the scope of a review and an SLA.